Grievance Redressal Policy  

At Newdaywears, operated by Exobyte Technologies Private Limited, we are dedicated to delivering a reliable and transparent shopping experience for our customers. We believe in fair practices and the prompt, professional resolution of consumer concerns. This Grievance Redressal Policy has been established to ensure that all issues are handled efficiently and in compliance with applicable laws. 

What is a Grievance?  

A grievance refers to any concern, complaint, or dissatisfaction arising from a product or service purchased through our platform for which a customer seeks resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed delivery, payment-related concerns, return, refund, or exchange issues, dissatisfaction with customer support, or questions regarding our policies.  

How to Raise a Grievance  

If you experience any issue, we encourage you to contact us through our support channels. The process is as follows:  

Visit the Help Centre or Contact Us Page
   
Access the “Help Centre” or “Contact Us” section available on our website or mobile application.  

Select Your Issue
   
Choose the appropriate category or topic that best describes your concern.  

Submit Your Query

Provide complete details, including your order ID, a description of the issue, and any relevant supporting documents or images.  

Once submitted, our support team will review your grievance and respond accordingly.  

Escalation to Grievance Officer  

If your concern is not resolved to your satisfaction or remains pending after contacting customer support, you may escalate the matter to our designated Grievance Officer, in accordance with the Information Technology Act, 2000 and other applicable laws.  

To ensure compliance and accountability, Newdaywears has appointed a dedicated Grievance Redressal Officer who oversees the complaint resolution process, ensures fair handling, and addresses escalated or unresolved grievances. The Grievance Officer can be contacted via email at Exobytetechnologiespvtltd6@gmail.com.  

Grievance Handling Process  

Acknowledgement: Receipt of your grievance will be acknowledged within 48 hours through email.  

Unique Ticket / Reference ID: A unique grievance or reference ID will be generated and shared with you to help track the status of your complaint.  

Resolution Timeline: Our team, along with the Grievance Officer where applicable, will make every effort to resolve the grievance as early as possible, generally within 7 working days or as required under applicable laws.  

Updates & Communication: You will receive regular updates regarding the progress of your grievance through your registered communication channel.  

Closure of Grievance  

A grievance will be considered closed under the following circumstances:  

• When a satisfactory resolution has been provided by our support team or the Grievance Officer.  
• When there is no response from you within a reasonable time after a resolution has been offered.  
• When a final decision or resolution has been communicated in accordance with our policies and applicable laws.  

Contact Us  

For additional queries or to raise a grievance, please contact us at: Exobytetechnologiespvtltd6@gmail.com.  

Note
 

This policy may be revised from time to time. For the latest and most up-to-date version, please refer to our Terms of Use and Privacy Policy pages.